SHIPPING Policy
General Information
As a small business striving to work as efficiently as possible, we ship our orders once a week. Therefore, we kindly ask for your patience regarding delivery times. If there are any further delays, we will notify you by email.
Shipping costs will be calculated in the shopping cart and depend on the destination country as well as any additional options.
Processing Time
Processing time is the time we need to prepare your order before handing it over to Swiss Post.
Ready-to-ship items:
Usually 5–7 business days. Please check the product description for any item-specific processing time.
Custom or personalized items:
These may require an additional 1–2 weeks.
Digital Downloads:
Available to download after purchase. No physical item will be shipped.
Shipping Options and Delivery Times
Shipping within Switzerland
Packages within Switzerland are shipped with Swiss Post and automatically include tracking. We offer the following shipping options:
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A-Post: Delivery within 1 business day
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B-Post: Delivery within 2 business days (no Saturday delivery)
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Optional: Registered Mail, insured package with coverage up to CHF 1500
International Shipping
International orders are sent with Swiss Post. Where available, you can choose between Standard Shipping with tracking and without tracking at checkout.
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Standard Shipping : This option costs less, but you will not receive a tracking number or delivery updates. If you would like to follow your shipment’s progress, please choose the tracked option at checkout.
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Standard Shipping with tracking: You will receive a tracking number once your order has been shipped. Tracking updates depend on the postal services handling the shipment (including tracking and coverage up to CHF 50).
Orders to the USA
Orders to the USA are shipped using PDDP (Postal Delivered Duty Paid). This means the applicable US import duties and customs charges are arranged and paid before delivery. PDDP applies whether you choose shipping with tracking or without tracking; tracking is a separate shipping choice.
Orders to Other International Destinations
Depending on your destination, import taxes, customs duties or handling fees may be charged when your order arrives. These charges are the customer’s responsibility and are not included in the shipping price unless explicitly stated at checkout.
Please provide a complete delivery address and a phone number if requested for customs purposes.
Important Shipping Notes
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Estimated Delivery Times: Please note that 95% of our orders arrive within the stated delivery times. However, since we rely on the postal service, which may cause unforeseen delays, we cannot guarantee delivery times.
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Order Priority: All orders are processed in the order they are received, except for rush orders (RUSH orders), which are prioritized and shipped the next morning.
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Tracking: After leaving our studio, packages may not be scanned by Swiss Post until they reach a distribution center. Please wait up to 24 hours for the tracking to update. A status of "Shipped" means your order is on its way.
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Insurance: Orders within Switzerland can be additionally insured upon request. Orders with Tracking are automatically insured with coverage up to CHF 50.
Customer Information
By purchasing on our website, you agree to this shipping policy. We hope this information helps you plan your purchases so you can receive your orders on time. Should you have any questions regarding processing or shipping times, feel free to reach out to us. If there are any issues or delays with delivery, we will contact you by email immediately.
