FAQ's
We ship packages once a week.
Returns or refunds for custom-made or personalized products cannot be accepted due to their uniqueness.
If your product arrives damaged, please contact us so we can find a solution together.
For more detailed information, please refer to our Return & Refund Policy.
If your package is lost or arrives damaged, please contact us immediately — we will work quickly to find a solution for you!
We offer embroidery files in the following formats: *DST, EXP, HUS, JEF, PES, VIP, VP3, and XXX*.
If your embroidery machine supports *DST, EXP, HUS, JEF, PES, VIP, VP3, or XXX* file formats, there should be no problem using our designs.
If you experience any issues, please don't hesitate to reach out to us — we're happy to help!Our embroidery files are intended for personal use only and should not be resold.
If you would like to sell physical products made using our designs, please contact us for permission.Yes, we do!
All of our designs are created and embroidered by us personally, right from our home studio.Yes, we can create custom Disney-themed designs!
Please contact us directly to discuss your idea.
Custom designs are individually priced and generally fall within a higher price range.Yes, we offer personalization options!
Please note that creating a personalized product means it will be made from scratch, which may take additional time.
Depending on the complexity of the customization, an extra fee may apply.We are constantly working on new designs to offer a wide selection of characters.
Since Drama Lama is a hobby project that we work on in our free time, new releases may vary.
If you have a special character request, please feel free to reach out to us!
